FAQ's

How is MWB able to offer prices significantly better than others? 

Our business model involves a significantly lower cost base structure than our competitors.  

We pass those cost savings directly to you - Our Customers.

 

Are the Watches listed on your site Brand New / Authentic?

Yes. We guarantee all watches listed on our site are Brand New, Authentic and come in Original Packaging with Local and International Manufacturer Warranties.

 

Do your prices include Goods & Services Tax (‘GST’)

Yes. All our listed prices include GST.

 

How do I know my Order has been received?


You will receive an immediate email confirmation of your Order (including Order Number) as soon as the transaction has been processed on our website.

 

How quickly are ordered processed?

Immediately. Orders are processed on the same day as they are received 

 

How long will it take for my Order to arrive? 

We ship all Orders with Australia Post Express with Tracking.  Orders should arrive to you within 2 - 3 Business Days of your order bring processed.  However it may take a day or two longer for Australia Post to deliver to locations outside Metropolitan areas even with its Express Post service.

 

Can I track my Order?

Australia Post tracking information will be emailed to you (and sent to you by sms if a mobile number is provided with your Order) as soon as your Order is shipped.

 

Do you ship Internationally?

At this point in time we do not ship Orders internationally – the only current exception being New Zealand.